What Is The Importance of Greeting Your Customer?
When you have invited guests to your home, you are expected to greet them when they arrive. Imagine this scenario: your invited guest knocks on your door and then lets themselves in, they remove their shoes and hang up their coats and then come looking for you because they need something.
Don’t you think you would feel bad because the guest wasn’t greeted at the door and welcomed into your home? Of course you would.
You would never treat a guest that way. You would apologize profusely for not hearing them come in.
Now imagine a similar scenario in a retail store or restaurant. Do you really want the customer to come in and be ignored until they need something?
Wouldn’t it be so much more desirable to say ‘hello’ to the customer as they walk in and offer them assistance and information regarding your store?
The greeting is very important. Don’t forget to greet each customer.
Success tip: Always position yourself so that you are facing the front of your store/workplace. This way, no customer will enter without you knowing.
If you are engaged with another customer at least you can make eye contact with the customer who is entering.
This will make them feel welcome in the absence of a verbal greeting. Of course, you should greet them verbally as soon as possible.
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