PERSONAL CHANGE MANAGEMENT

View from the Top

Goal To explore how change influences personal actions. 

Participants will print the word “change” while focusing on the reflected view in a mirror.

Time Required Approximately 15 minutes

Group Size Any number of individuals

Materials

• One pocket mirror, one index card, and a pencil for each participant

• A newsprint sheet and felt-tipped marker for facilitator

• Masking tape for posting newsprint sheet

PROCESS

1. Prior to the session, use a felt-tipped marker to print the word “change” on the newsprint sheet and post the sheet prominently on a wall using masking tape.

2. Distribute one mirror, one index card, and a pencil to each participant.

3. Explain that each person is to first place the index card on a flat surface and then position the mirror so that the card is reflected in the mirror. Referring to the posted newsprint sheet, tell the participants that they are to print the word “change” in small letters while keeping their eyes on the mirror only.

4. Allow several minutes for completion of the task, observing the progress made by the participants, and then call time.

5. Facilitate a large group discussion by asking the following questions:

• How did you feel while you were attempting to complete the task?

• Did you rely on others to help guide you in the process? Why or why not?

• Why do you think it was difficult for you to print a word that was familiar to you?

• How can you relate this activity to the concept of change?

• What role does perception play in managing change?

• Why is it so important for service providers to see issues from the customer’s point of view?

• What actions can you take to help the customer change his or her position on an issue?

• What actions can you take to help yourself manage change more effectively?