From Learning Points to Reminders
Directions: Review the list of learning points below and ask:
• Which learning points do we want to use?
• Do we need to change the words?
• What form will the reminders take?
Check off the points for which we need reminders. Also, record any suggested word changes in the space below the learning point.
PRINCIPLES
o Customer service is non-negotiable.
o Customer service makes work more enjoyable.
o Customer service makes everybody’s job easier.
o Customer service is one of the most valuable skills you can possibly master.
o Every customer is a potential contact worth impressing.
o Take care of our customers and we’ll take care of you!
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