Directions: Record the name of the tool on which you are focusing; then answer the questions below to determine the tool’s status.
Name of information document:
Analysis Questions
1. How “just-in-time” is this information tool?
2. How often do we use it?
3. How easy is it to use?
4. Does it need to be revised? If so, how?
5. How can we use it more effectively to enhance our customer service?
6. Is this tool worth having at all?
7. Can we create something better, faster, smarter?
Result (check one):
o Use as is
o Needs revision (see suggestions above)
o Can be used more effectively if ... (see above)
o Discard
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