PRESENT YOUR BEST FACE FORWARD – CUSTOMER SERVICE

PRESENTING YOUR BEST FACE FORWARD FOR CUSTOMER DELIGHT

Why Presenting Your Best Face Forward Is Important In Customer Service?

In face-to-face situations, people see you first and hear you second. When people see you for the first time, they quickly size you up and begin forming their first impression.

At work, your appearance tells your customers, manager, and coworkers who you are and what you think about yourself. Work is not the place for a radical or extreme statement.

Cleansing, grooming, and dressing properly may take a little extra time but the pay off is worth it. When you look good, you feel good about yourself.

Performance Prompts

• At work, dress professionally. When you look professional, you will act professionally.

• Dress appropriately for your work environment. Work is not the place to stand out in the crowd.

• If you are uncertain how to dress, stay on the conservative side.

• You do not have to spend a fortune on business clothes to dress professionally. How much the clothes cost is not important; how they look is important.

• Make sure you are clean before you leave home. Take a shower, wash your hair, scrub your fingernails, and brush your teeth.

• Make sure you are groomed before you leave home. Style your hair, wear wrinkle-free clothes, file your fingernails, and shine your shoes.

• Look in a full-length mirror before you leave home. If you do not have one, buy one. A full-length mirror is a good investment.

• Check yourself during the day. Also, ask a close friend or coworker to tell you when something is amiss with your appearance.

• Select your outfit the night before to avoid the morning rush or any surprises. When you are rushed, you might not choose wisely.

When This Happens . . .

Tomorrow is your first day on a new job. You will be a frontline customer service employee in a call center. You are excited about this new job, but you do not have a clue what to wear.

Try This

Tomorrow you will make a first impression with your new coworkers, as well as with your manager. Think about how your manager dressed during your interview. If you took a tour of the call center, think about how the employees were dressed.

If you still have no clue what to wear, select something conservative. A pair of dress slacks and a nice sweater or shirt should suffice for your first day. Rule out anything loud or faddish until you have time to size up your new office environment.

Plan to wake up a little early to allow for personal hygiene and grooming. Tomorrow morning you will most likely feel a little nervous, and you do not want any last minute surprises.

Looking good—appropriate for your environment— can help boost your confidence.