One of the more responsible acts management can perform is recognizing that their employees can make significant contributions to the success of the organization. If management provides the tools and training, a great deal can be accomplished through employee empowerment and involvement (E & I). However, the employee must be properly prepared for such responsibilities.
The first employees that should be prepared for Employee E & I are managers and supervisors. The concepts of TQM must be provided through several training sessions and should be reinforced through appropriate actions from senior management. One of the better methods of demonstrating senior Management's commitment to Employee E & I is by forming management teams and allowing these teams to evaluate and suggest how to improve current systems. It is through these management teams that lower-level employee teams are created.
The teams formed at all levels will concentrate on improving the organizations critical performance indicators (CPIs).
CPIs are tracked and evaluated through measurement parameters established by management E & I teams.
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