BOUNCE BACK WITH RESILIENCY – CUSTOMER SERVICE

BOUNCING BACK WITH RESILIENCY FOR BETTER CUSTOMER SERVICE

Why Resilient People Provide Better Customer Service?

Resiliency is one of the most important qualities you can possess. Resilient people bounce back from life’s challenges, learn how to overcome difficult situations, hold up under pressure, and find renewed strength in their experiences.

Like confident people, resilient people are not born with this quality. Like confidence, resiliency can be developed.

Performance Prompts

• When life throws you a curve, do not complain about how unfair your situation is.

• Put your problem-solving skills to work, and find the best solution.

• When there is no good solution, deal with the problem to the best of your ability.

• Sometimes biding your time is the only good solution. Remind yourself that in time the situation will look different.

• Draw on your inner strength to get you through the really tough times.

• Learning a life lesson from your experiences helps you deal with the next curve that comes your way.

• Lower your expectations about outcomes. When you expect less, you are less likely to be devastated by curves.

• When you lower your expectations, you will become more flexible. Flexible people are also adaptable people. In today’s fast-forward world, adaptability is a welcome trait.

• Try to maintain balance in your life. When you are going through tough times, eating healthy foods and exercising can boost your immunity. Doing these two things can also keep you from becoming depressed.

• Most importantly, keep your sense of humor. Laughter really is the best medicine.

When This Happens . . .

You feel devastated because you just found out your father is in the early stages of Alzheimer’s disease. As the only child living close to him, you know that you will become his primary caregiver.

You do not know how you are going to juggle this with your home and work responsibilities—and do a good job at either.

Try This

Life has thrown you a curve. You naturally feel a sense of despair because you are already grieving the loss of the father you know. Is this unfair?

Yes, it is unfair. But if you focus on the unfairness of your situation, you will be unable to move forward.

Instead, you should move into a problem-solving mode. Analyze the situation. Try to be objective. Think of the best solution for caring for your father, while still taking care of your other responsibilities.

Cut out the nonessential things in your life right now. It is critical that you eat a healthy diet,

make time to exercise, and, most importantly, make time to laugh and have some fun. Talk to people who will understand.

Always try to make lemonade out of lemons, even if you can only squeeze out a drop.